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How much is the shipping?
The price depends where is done, on the peninsula it is cheaper than on the islands
Also depend abut the weight
The products have a guarantee?
If you are doing the order on the peninsula it may take 1 or 2 weeks, and for the islands 2 or 3 weeks
If finally I dont like de product can I return?
If you received the product and you do not like it, you can return it if the product is in the unopened box
How can I track my order?
You can track your order, with the tracking number
Where is the tracking number?
The tracking number is in the wish basket, in a section below
From where you send the shipping?
We send the shipping from our company in Madrid
Can I paid with PayPal?
Ofcourse, you can pay with all the payment methods
What I have to do if I want to return a product?
You have to send a gmail telling why you want to return the produc, and we will send you a shipping address you have to send
Do you accept American Express?
No, at this time we do not accept American Express cards
I need to have my order tomorrow morning. Do you offer the service?
Yes, but you have to pay 15€ more
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Do you have customer service?
Ofcourse, if there is a problem with the order or the shipping you can contact with us by email nextlevel@gmail.com or by phone +34 616 61 61 61
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What do I do if the product is damaged?
If the order is damaged do not care, you can return saying the problem and you will receive the same product but fine
The products have a guarantee?
Yes 2 years
What is the minimum order to not pay shipping?
Orders over €90
How have your products been made?
Our products are original and licensed
Where do the products come from?
Our products are manufactured in Spain
Is IVA included in the price?
Yes, VAT is 21% on all products
Who should I contact in case the product arrives wrong?
You can call our contact number 34 616 61 61 61 or talk to us on a social network
Who pays the shipping costs in case of returns?
If the return is due to a manufacturing error or the order has arrived defective, we will take care of the expenses.
Do you have a points card?
Yes, for each purchase there are 20 points and from 60 we give you a 15% discount